Policies

Check in begins any time after 4:00 pm CST unless other arrangements have been made.

When you arrive, park in front of the mansion, on the street. Come in and let us get you checked in. During the process, we will direct you where you will be parking your car off the street/on-site during your stay.

NOTE: Please do respect us with you arrive after 4:00, since there is such a small window of time for us to get the mansion ready for your stay – Thank you. If you must check in early, this should be agreed upon beforehand and there is a $50.00 fee.

Cancellations

If your plans change and you have to cancel your reservation, we require that you notify us before 6:00 pm CST, 8 or more days prior to arrival – a $25.00 administrative fee will be charged. After 6:00 pm CST and under 7 days plus no-shows will be charged 100% of your stay. We will offer you 2 months (no later) from the date of your reservation to come back and stay with us, at no charge. This is only for those who booked with us direct. We stand by our cancellation policy.

Payment

We gladly accept Discover, Visa, MasterCard, American Express. You will be expected to pay for you room when you make your reservation.

Details

We do not come in to change your sheets or towels or to clean/straighten your room during your stay, unless you are staying for more than 3 days. We give you a key to the mansion, so you can come and go was you wish.

Restrictions

Smoking is not allowed inside of the Schuster Mansion. There are designated smoking areas outside for your convenience. We will ENFORCE a $300.00 fine for any violations to the smoking policy. Please, no burning of ANYTHING in the Mansion. The Mansion is not suitable for children under the age of 8. For as much as we love animals, pets are not permitted in the Mansion. We do what we can to conserve energy and be ‘green.’

If we find that there has been damage done in or to the room after you leave and you did not inform us, then we will be calling you to inform you what the cost will be to replace or repair what has been damaged or destroyed. Accidents do happen and if we are informed, we can talk over how to handle the issue together.

Breakfast

Served from 7:00 – 10:00 am Weekdays or Weekends. Start your morning right with one of Laura Sue’s three unique custom breakfasts. Please let us know if you have dietary requirements so we can prepare. We are also happy to cater to our vegetarian and vegan guests. You are welcome to have family or friends join you for breakfast for a charge of $15.00 per person.

Snacks/Drink

Have one, two or more of our “famous” chocolate chip cookies, as well as coffee & tea available in the Butler’s Pantry. Bottled Water and a variety of sodas are available for purchase. (For Normal Level Guests, the bottled water is Free, just ask).

Misc

The mansion has a whole-house water treatment system. We offer Direct/OnDemand with many movie selections and HDTV in your room. There is always an ongoing jigsaw puzzle in the Ladies’ Parlor.

What Our Guests Are Saying...

“This experience is so much better than staying at a hotel. We enjoyed the parlors as well as our room.”

Mary & Anthony
Lake Orion, MS