Frequently Asked Questions

Your stay shouldn’t be full of questions, which is precisely why we’ve provided answers to some of the most commonly asked ones. If you’re wondering about something that doesn’t appear here, you can always ask by contacting Schuster Mansion directly.

Coming to Stay

Can we arrive before 4:00 pm?

Depends. Since there is such a small window of time for us to get the mansion ready for your stay, or we are finishing with a one of our Tea Services, we would ask that you do respect the 4:00 pm check-in time. But if you must check in early, this should be agreed beforehand and there is a $50.00 fee. You are welcome to drop-off your luggage and enjoy Milwaukee.

Where do we park when we arrive?

When you arrive, park in front of the mansion, on the street. Leave everything in the car. Come in and let us get you checked in. During the process, we will direct you where you will be parking your car off the street/on-site during your stay.

What is required when I make my reservation?

Name, cell phone number, email address and a Credit Card Number to pay at time of reservation. Please also, at this time let us know if you have a Gift Certificate too.

What if I need to cancel my Room reservation?

If your plans change and you have to cancel your reservation, we require that you notify us before 6:00 pm CST, 8 or more days prior to arrival – a $25.00 administrative fee will be charged. After 6:00 pm CST and under 7 days plus no-shows will be charged 100% of your stay. We will offer you 2 months (no later) from the date of your reservation to come back and stay with us, at no charge. This is only for those who booked with us direct, will not honor if you booked from a 3rd party. We stand by our cancellation.

Do you offer special food requests?

We offer gluten free (extra fee), vegetarian and dairy free. We must know at the time of reservation.

Coming for Tea

What if I need to cancel my High Tea reservation?

1:00 pm, 48 hours before your reservation you have the option to either add to the reservation or cancel. After 1:00 pm, you will be responsible for your reservation whether you cancel or no show. You will be charged. We treat this like buying a ticket to a performance or sport game. We don’t send you tickets.

Can I bring my child who is under the age of 5?

We would prefer any child under 5 do not come to Mollie’s Tea. The child would have to seat quietly for 2 hours. High/Low Tea would be the better choice. Infants, are best to stay home.

What Our Guests Are Saying…

“My mother and I attended the High Tea for her birthday. In the past, we’ve regularly attended at Watt’s Tea Shop until they closed their doors and since have been searching for a new place to go for tea. After trying a few other disappointing places, a pop up on Facebook caught my eye. I hadn’t heard of the mansion before this so I went on to investigate and learned about the mansion history and their offering of the High and Low teas. I made the decision to try the High Tea and it was one of the best decisions I ever made. This High Tea was the absolutely amazing experience that far surpassed every tea I have ever been to, including Watt’s…”

Lynn L.